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Telephone counselling works in the same way as that as face to face counselling but is conducted over the telephone. Some counsellors may offer this as an additional avenue of support between face to face counselling sessions, and others may focus solely on conducting the counselling over the phone.
Telephone counselling is free of many of the constraints that come hand in hand with face to face counselling, subsequently making therapy more accessible to those who are unable to receive counselling or psychotherapy in a traditional setting.
How does telephone counselling work?
The first step is simply for the client to telephone the counsellor so that a brief discussion can be had about their problem. If the counsellor then feels that telephone counselling is going to be an appropriate method for treatment a session can then be booked in for a time that is convenient for you.
During the initial telephone call the counsellor will take the opportunity to discuss the areas that need to be addressed, to find out some background information about the client, and to recommend and agree the number of counselling sessions that will be needed.
The counsellor will also usually outline their confidentiality policy as well as general information such as cancellation policy.